Terms and conditions

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Booking > Terms and conditions to use Infoturism.ro and Infopensiuni.ro

Terms and conditions to use Infoturism.ro and Infopensiuni.ro

General Terms

The terms and conditions to use www.infoturism.ro and www.infopensiuni.ro sites (hereinafter "Terms and Conditions") set the conditions under which any person can visit websites or access the www.infoturism.ro or www.infopensiuni.ro sites (hereinafter "Sites" and / or"Infoturism.ro", respectively "Infopensiuni.ro") or can use in any way the services offered through the Sites (hereinafter "Infoturism.ro and Infopensiuni.ro services") and has the value of an agreement concluded between Infoturism Media S.R.L. (hereinafter "InfoTurism Media"), in its capacity as owner and administrator of the Sites and as provider of the Infoturism.ro and Infopensiuni.ro Services, and any person visiting or accessing the Sites or who wishes to use in any way or actually use Infoturism.ro and Infopensiuni.ro Services (hereinafter "User"). Not accepting these Terms and Conditions or any provision will attract that person's obligation to immediately cease accessing the Sites, and further accessing or visiting the Sites, of any page belonging to them and / or the use of the Infoturism.ro and Infopensiuni.ro Services, as well as any component thereof represent a full and unconditional acceptance of the Terms and Conditions and of any provisions thereof.

Information note on personal data protection

In accordance with the Law no. 677/2001 requirements for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented and the Law. 506/2004 concerning the processing of personal data and privacy protection in the electronic communications sector, InfoTurism Media will manage safely and only for the specified purposes, the personal data provided by the Users. The Users are informed that the personal data supplied by them are processed in order to provide the internet services, goods and services supply services, advertising and publicity services and statistical services under optimal conditions by Infoturism Media. At the Users option, they provide some of their personal data to create a valid account and to benefit from the services offered by InfoTurism Media. When creating the account, the Users have the choice to receive information about products, services, events etc. offered by the Infoturism.ro and Infopensiuni.ro Services by checking the appropriate box on the account creation page. Users understand and agree that their personal data deletion will be followed by deletion of their account from the system and the inability to access the Infopensiuni.ro and Infoturism.ro Services. To exercise these rights, the Users can make an application in writing containing their request, that will be sent by mail to S.C. Infoturism S.R.L., Bd. Pierre de Coubertin nr. 3-5, Sector 2, Bucharest, with the mention "Pentru echipa InfoTurism.ro (For the InfoTurism.ro team)", or by e-mail at contact@infoturism.ro. InfoTurism Media is a personal data operator entered under no. 4602 in the register of personal data processing.

Materials and information accessible via the Sites

The content, design, graphical elements of the Sites, including but not limited to, all the text content, as well as the technical sources of all current and future services and facilities, except when expressly mentioned other owner, the pages sources but also any other material, transmitted in any form by and / or to the Users (by direct visualization on the site, through newsletters, etc.) and is owned by InfoTurism Media and represent the Sites Content. The Sites Content, regardless the area where it is located in the Sites and regardless the type, can be used only for personal purposes by displaying an a screen of a personal computer or other electronic device for displaying a web page and / or by printing / downloading, for personal and noncommercial use, certain documents or information expressly designated for this purpose, provided keeping unchanged all the elements that relate to the intellectual proprietary rights, other proprietary rights and conditions of use of the documents or information in question. Any use of the Sites Content by third party persons for purposes other than personal, can be made only by the written, express and prior consent of InfoTurism Media and according to the conditions set forth exclusively by InfoTurism Media. Thus, the partial, full or modified copying, downloading, reproduction, publishing, transmission, sale, distribution performed on a website or in any other location, of the Site Content or any part thereof for reasons other than the personal and noncommercial. InfoTurism Media reserves the right to sue any person and / or entity that in any way violates the above provisions. The requests to use the Sites Content for any purpose other than the personal one can be made to the address: Bd. Pierre de Coubertin nr. 3-5, Sector 2, Bucharest, or by the e-mail address contact@infoturism.ro. Any person who sends in any way information or materials to sites assumes the obligation not to prejudice in any way the copyright and any other intellectual property rights that a third party person could claim related to the materials and information provided in any manner to the Sites, and the persons who send in any way the information or materials understand and accept that violating in any way this obligation can not engage under any circumstance the InfoTurism Media responsibility, but only the responsibility of those persons. By transmitting such materials, users agree to grant permission to InfoTurism Media to use the materials, including to copy, distribute, transmit, publish, reproduce, modify and translate them, to mention their names in connection with the materials they have transmitted and the right to assign all such rights to any partner of his. No compensations will be claim or granted for the use of the material in the way described above.

Booking via the Sites

Users may benefit from Infoturism.ro and Infopensiuni.ro Services regarding the possibility to book rooms in the accommodation units which promote their accommodation offer on the Infopensiuni.ro. InfoTurism Media acts as an agent for the accommodation units and it will send your booking details to the accommodation unit.
The accommodation offers are posted based on the information provided by the accommodation units. InfoTurism Media assumes no obligation to verify and guarantee that the information received from the accommodation units are accurate, complete or correct, nor can it be liable for any errors (including typographical or evident errors), for any interruptions (whether caused by any (temporary and / or partial) breakdown, repair, upgrade or maintenance of our Site or otherwise), for inaccurate, misleading or untrue information or for information non-delivery. At all times, each accommodation unit remains responsible for the accuracy, completeness and correctness of the (descriptive) (including prices and availability) information displayed on our Site.
The Infoturism.ro and Infopensiuni.ro Services are available only for personal, non-commercial use. Therefore, you do not have permission to resell, deep-link, use, copy, monitor (eg. spider, scrape), display, download or reproduce any content or information, software, products or services available on our Site any activity or commercial or competitive purpose.
All the prices on Infopensiuni.ro are displayed including VAT and also in the case of all other taxes (subject to change of such taxes), unless otherwise mentioned on Infopensiuni.ro.
Most accommodation units require an advance payment to guarantee your booking. Therefore, we are mandated by the accommodation units to cash in their name and on their behalf the price of your booking or to check (e.g. preauthorization) your credit card. The payment is securely processed through a third party payment processor and it is performed directly from your account.
For certain special offers (nonrefundable), please note that the accommodation unit may require us that the payment to be made on the spot and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) after booking and booking confirmation. Please check attentively the room details for any such conditions prior making your booking.


Performing a booking in a accommodation unit, you accept and agree with the relevant cancellation and no-show policy of that accommodation unit and with any additional (delivery) terms and conditions of the accommodation unit, which can be applied to the booking or during your holiday. The general cancellation and no-show policy of each accommodation unit is available on our website on the information page of the accommodation unit, during the booking procedure and in the confirmation e-mail. Please note that certain prices or special offers are not eligible for cancellation or change. Please check the room details attentively for any such conditions prior to making your booking.
If you wish to revise, adjust or cancel your booking, please follow the instructions transmitted by the confirmation e-mail or the information available on the Site. Please note that you may be charged for your cancellation according to the cancellation and no-show policy of the accommodation unit. We recommend you to read the cancellation and no-show policy of the accommodation unit before making the booking.
The booking cancellation is performed by sending an email to contact@infopensiuni.ro.
To cancel the bookings in the period ranging from 3 days to the start of the holiday, 100% of the advance payment paid in case of cancellation will be collected (the paid advance payment cannot be refunded).
To cancel the booking with more than 3 days from the start of the holiday, a fee will be charged from the full value of the booked holiday. The difference will be refunded to you, in the name and on behalf of the accommodation unit.
By filling in a booking, you agree to receive (i) an e-mail containing information about your destination and certain information and offers (including information from third parties, provided that you have actively opted for this information) relevant to your booking and destination, and (ii) an e-mail that will be sent to you immediately after your holiday at the hotel, by which you will be asked to fill in our customer review form. Besides the e-mail confirming the booking, relevant e-mails regarding the booking modification or cancellation, including reminder type emails if you have not completed a booking and emails you have actively opted for, we will not send (requested or not requested) notifications, emails or correspondence, unless you specifically agree to.
However, in extent permitted by law, neither we nor any of the officials, managers, employees, representatives, subsidiaries, our affiliated companies, distributors, affiliated (distribution) partners, attorneys, agents or any other parties involved in creating, sponsoring, promoting or providing the site and its content or otherwise, will not be liable for (i) any loss or punitive damage, special, indirect or important, any loss of production, of profit, of revenue, of contract , loss or damage to reputation or goodwill, loss of debts, (ii) any inaccuracy related to (descriptive) information (including prices, availability and classification) of the accommodation unit which are presented as available on our website, (iii) the performed services or the products offered by the accommodation unit, (iv) any (direct, indirect, important or punitive) damages, losses or costs paid or incurred by you, caused by, occurred as result from, or in connection with the use, inability to use or by the delays of our website, or (v) for any injury, death, (personal) property damage, or other (direct, indirect, important or punitive) damages, losses or costs incurred, caused or paid by you, whether because of some (legal) acts, errors, breaches of the law, (gross) negligence, willful misconduct, omissions, non-performance, deficient representations, prejudice or (whole or partial) liability strictly or attributably to the accommodation unit (to the employees, managers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
The accommodation unit shall take the full responsibility towards the users for any delays, postponements, cancellations or defects of the services that have been posted as offers on the Site, for carrying out these services in improper conditions or in conditions other than those stipulated in offers or in the relevant legislation, as well as for any restrictions imposed to the services of the third party persons involved in their organization or supply or by the administrative authorities, no matter if bookings were made for these services or there were only mere intentions to participate in them.


Users who participate in competitions organized by InfoTurism Media are required to fully comply with these Terms and Conditions, as well as with the regulation imposed to each contest. Changing of the personal data during the competition, the change of identity, prizes transfer or sale to a third party, holding of multiple accounts in order to increase the chances of winning are prohibited.
Any violation of these Terms or of regulation leads to the disqualification of the competitor, in some cases the blocking of access to participation in the future competitions or even deletion of your account from InfoTurism.

Limitation of Liability

InfoTurism Media assumes no obligation and does not guarantee expressly or implicitly for the content of the Sites, for the content supplied by its partners or by the Sites Users. InfoTurism Media will make every reasonable effort to ensure the accuracy and confidence of the Sites and it will try to correct the errors and omissions as quickly as possible. However, InfoTurism Media is not responsible for inaccuracies, errors or omissions in the information provided by the trading partners of InfoTurism Media and / or by the users and for the correctness and accuracy of this information. Expressly, the Sites Users agree to relieve of responsibility InfoTurism Media for any judicial or extrajudicial action that occurs as a result of misuse or fraudulent use of the Sites.
For the case of force majeure, InfoTurism Media and / or the operators, managers, employees, subsidiaries, branches and their representatives are totally relieved of responsibility. The cases of force majeure include, but are not limited to, operating malfunctions of the technical equipment of InfoTurism Media, the lack of internet connection operation, lack of telephone connections operation, computer viruses, unauthorized access to Sites systems, operation errors, strike, etc. Users agree to protect and ensure InfoTurism Media and / or its operators, managers, employees, subsidiaries, branches and representatives harmless concerning and against any claims, demands, actions, charges, losses, damages, costs (including, without any of limitation, the lawyers’ fees), costs, judgments, decisions, fines, regulations or other obligations arising or related to any other action of the User related to the use of the Infoturism.ro and Infopensiuni.ro Services or any other aspect related to Infoturism.ro and Infopensiuni.ro Services.

Changing of the Terms and Conditions

InfoTurism Media has the right to modify anytime and in any way any provision of the Terms and Conditions or the Terms and Conditions in full, without any prior notice and without obligation to fulfill any other formality towards the Users. Any change is accepted fully and unconditionally by the Sites Users by simply using or accessing any facilities offered by the Sites or the Infoturism.ro and Infopensiuni.ro Services or by accessing the Sites, performed anytime after the modification performance, and not accepting any modification draws the obligation of the User in question to immediately cease accessing the Sites and / or the use in any manner of the Infoturism.ro and Infopensiuni.ro Services.

Applicable law. Litigations

The rights and obligations of the Sites Users and InfoTurism Media, provided by the Terms and Conditions, as well as all the legal effects which are determined by these Terms and Conditions shall be construed and governed in accordance with the Romanian law in force. Any litigation arising out of or in connection with the Terms and Conditions shall be settled amicably. In case of impossibility to reach an agreement, the litigation will be settled by the competent Romanian court located in the territorial jurisdiction of Bucharest municipality.